Listening Refund Policy

Refund Guidelines:

  • The 30-day refund period commences from the last 30 days of your most recent payment.
  • To qualify for a refund, you must request it within the last 30 days of your subscription period.
  • Refunds are applicable for both the initial subscription and subsequent renewals within the last 30 days of the payment cycle.

How to Request a Refund:

  • Please visit help.listening.com
  • Ensure that refund requests are submitted within the 30-day period for consideration.

Refund Process:

  • Once we receive your request, our support team will review it promptly.
  • If your request meets eligibility criteria, we'll process the refund within 5-7 business days.
  • Refunds will be issued to the original payment method used during the subscription.

Exceptions:

  • Refund requests made after the 30-day period will not be approved.
  • Violations of our terms of service may result in the forfeiture of refund eligibility.
  • In any case that the user signed up duplicate accounts. We will process refunds for duplicate charges. (Customer Success Team)